Recently on my way into the Archives where I volunteer every Wednesday night, I've had a couple of bad experiences so I've sent these two letters. No response yet, will upload it when I get one.
McDonald's Restaurants of Canada Limited
1 McDonald's Place
Toronto, Ontario, Canada
M3C 3L4
Fax: (416) 446-3443
1 McDonald's Place
Toronto, Ontario, Canada
M3C 3L4
Fax: (416) 446-3443
Re: Visit to Yonge
and Charles location on Sept 11, 2013 at 5:15 pm.
I
recently visited your Yonge and Charles location at 5:15, you can see on the
attached receipt I finished paying for my order at 17:18.
When my order arrived I had the
manager, James, write the time on the bottom that I received it, 5:38 pm. 20
minutes. I think that’s
unacceptable. When I asked the woman
serving why it was taking so long, she went and talked to someone in the back,
said something I couldn’t hear, and then came back and served someone else. No
one said anything. Even when I asked the
manager to acknowledge my 20 minute wait, he said “sorry” and walked away.
Sitting there for 20 minutes
while everyone else was getting served and being ignored was not fun.
Adam Dunn
Me
again.
Today I went to your restaurant
for the 50% off promotion on wraps.
I was charged $2.50 for the
veggie wrap and asked to see the manager James. The regular price of the wrap
is $4.39. I asked James what 50% off of $4.39 was. After a LENGTHY pause, he said $2.30. I’m not
sure James is in the right business.
So I asked why I was being
charged $2.50 instead of $2.20 and he said it was an error in programming the
cash register. Then he asked if there would be anything else.
I don’t think a programming error
is reason enough to overcharge me, do you?
Adam Dunn
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